Money Back Guarantee

Customer satisfaction is very important to us at Advanced Food Intolerance Labs and we want you to be happy with your purchase.

To inquire about a money back guarantee refund AFTER receiving your test results:

Please email us at orders@myafil.com with your name, the email address associated with your account, your order number or redemption code, and a detailed description of why you are requesting a refund. We will only be able to consider a refund if the request is valid. Remember, the results must be implemented for a minimum of 6 weeks to see or feel any difference in your health. Simply not “liking” or “agreeing” with your results will not qualify for receiving a refund. Refunds after receiving your test results are subject to management approval and are dependent on a case by case basis. 

Advanced Food Intolerance Labs Refund, Cancellation and Replacement Policy

The following policy applies for purchases made through through our website directly at www.advancedfoodintolerancelabs.com 

If you purchased your Advanced Food Intolerance Labs (AFIL) product at Amazon or another authorized retailer, please speak with a representative from the original place of purchase as we must adhere to their policies and procedures. Products purchased through an unauthorized or authorized reseller are not eligible for any refund, cancellation, or replacement, please speak with a representative from the original place of purchase. In order to be eligible for a refund, cancellation, or replacement from purchases made on advancedfoodintolerancelabs.com, customers must provide proof of purchase.


For prompt service, please email our Customer Service Team and provide your order number for any request for the following:


TEST KITS

  • If your order has not shipped, you are eligible for a 100% refund of your advancedfoodintolerancelabs.com order. 
  • If your order has shipped and it has been 15 days or less since you've placed your order, you are eligible for a full refund less $15 USD per test kit to cover shipping, handling, and processing fees. Please include your redemption code kit information for each kit when you contact us. 
  • If your order has shipped to an incorrect address and it has been 15 days or less since you've placed your order, you are eligible for a full refund less $15 USD per test kit to cover shipping, handling, and processing fees. Please include your redemption code kit information for each kit when you contact us. 
  • Orders over 15 days old are not eligible for any refund.
  • In all cases, Advanced Food Intolerance Labs cannot accept returned/unused kits. If you received your order and do not wish to continue with the test, we ask that you dispose of the kit. Before you dispose of the kit, you must note the redemption code located inside of your kit and contact customer service with this information. 
  • If you've purchased multiple kits for a discounted rate and are no longer interested in one or more of the kits, we're happy to honor a refund based on the above guidelines. Discounts that are made available through the purchase of multiple kits will not reflect in any refunds that are completed by Everlywell.
  • All test kits must be registered and returned to the lab within 5 months of purchase. In addition, unregistered kits expire after 3 months. Any samples that are delivered to the lab after this time will not be processed. We are unable to provide a replacement kit due to expiration.


VITAMINS & SUPPLEMENTS

  • We are not able to offer replacements for vitamins and supplements. 
  • If you are dissatisfied with your vitamin and supplements order, please let our Customer Service Team know within 15 days of your first order so that we may review your request for a refund. 
  • Orders over 15 days old are not eligible for any refund.
  • Advanced Food Intolerance Labs cannot accept returned/unused vitamins and supplements. We ask that you dispose of any product you do not wish to use.
  • We cannot offer refunds simply for dislike of the supplement, however, we can offer suggestions to make your supplement more suitable and desirable to you. 

If you have any questions or would like to discuss your concerns, please contact our customer service department at 1-913-444-9407 Monday – Friday, 9am – 5pm CST.

 Money back Guarantees are at the discretion of Advanced Food Intolerance Labs and may be changed without written notice.