Refund policy

100% Satisfaction Policy: We have a 100% satisfaction policy. If you have carried out the necessary steps and have felt no difference then we will refund you the amount you paid minus any shipping charges. This means you have 30 days after receiving your item to request a refund.
To be eligible for a 100% Satisfaction refund, you'll need the receipt of proof of purchase and you will need to state your refund reasons clearly.

Refund prior to Registration: We have a refund policy if you have chosen not to go ahead with our services and have opted out of the registration process. To be eligible for a Refund Prior to Registration you will need proof of purchase and you will need to not have completed registration, you will also need to send us an email explaining the reasons why you have chosen not to go ahead with our services.

Refund if sample not received a second time: We have a refund policy whereby you mailed your sample for your test and we did not receive it for a second time. The first time, you are offered the opportunity to resubmit your hair sample. If we still do not receive it then you have the right to request a refund. Please note this process can take between 8 - 12 weeks due to investigation. We cannot refund any associated costs incurred by you or mailing costs. 

Starting the Refund Approval Process
To start a refund process, you can contact us at orders@advancedfoodintolerancelabs.com. If your refund is accepted, we’ll notify you via reply to your email address and may ask for further information to verify your details.

You can always contact us for any refund question at orders@advancedfoodintolerancelabs.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right. We cannot provide refunds if we have the opportunity to make it right and your full order is offered to you and received by you. Technical issues do happen from time to time however we do all we can to deliver the item you paid for where possible, if it is not possible then a refund may be applicable to you.

Exceptions / non-refundable items
Refunds cannot be applied for after 30 days.

Refunds Acceptance Process
We will notify you once we’ve received your email with the necessary documentation and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, or if it was through a deal provider or partner you will be notified of of your case number by us and refunds will be issued by them. Please remember it can take some time for your bank or credit card company to process the refund.