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Frequently Asked Questions

Getting Started

How do I start?

Already purchased your test/test voucher?

  • Go to the Main menu ->
  • Register My Test ->
  • Create an Account.
  • Follow the steps.

Not yet purchased your test/test voucher?

  • Go to the Main Menu ->
  • Shop -> (select your test and checkout)
  • Register My Test ->
  • Create an Account
  • Follow the steps.

My voucher states "Processing" on the store I purchased it?

Processing can vary dependant on your chosen deal provider. 

You may have to allow some time for your provider to process this.

If 24 hours has elapsed, please contact the provider you purchased your test voucher from directly for help.

Can I register or redeem multiple vouchers under my account?

Yes! Choose the option to register multiple tests on the registration form in your myAFIL login portal.

Can I buy another test voucher?

Of course! You can purchase directly from us click HERE.

Can you test on children?

Absolutely! 

Please note, children under the age of 6 may rapidly change in their intolerances, deficits, and imbalances.

It is therefore recommended to have re-tests conducted more frequently.

Your Sample

How do I collect my sample?

Cut 10 strands of hair, 0.5 inches in length, close to the root.

Body or facial hair is also welcomed and accepted.

Where hair is less than 0.5 inches in length, supply 20 strands. 

Create your myAFIL Account Now for full instructions

Where do I send my sample?

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NOTE: YOU WILL NEED TO CREATE YOUR MYAFIL ACCOUNT AND REGISTER YOUR TEST PRIOR TO SENDING YOUR SAMPLE. SAMPLES WITHOUT BEING REGISTERED WILL NOT BE PROCESSED.

Mailing addresses:

United States:  Advanced Food Intolerance Labs, 11016 Quivira Road, Overland Park, KS, USA, 66210

Australia: Forwarding address: Advanced Food Intolerance Labs, 9 Ashley Street, Unit 23, West Footscray, Victoria 3012
(Note: to expedite the process you can send directly to our USA address. All samples will be delivered and processed here.) 

Canada: Advanced Food Intolerance Labs, 11016 Quivira Road, Overland Park, KS, USA, 66210

Create your myAFIL account CLICK HERE

I have no hair on my head?

No hair, no problem! We will accept facial or body hair.

We require 10 strands of hair at least 0.5 inches in length.

Where hair is shorter, provide 20 strands. Hair must be clean and free of products and metal.

My hair is colored/bleached or treated?

Don't worry!  

Your hair sample is tested at the deepest cellular level. Color, treatments or bleach will not affect the validity of your test results.

Please make sure hair is clean from hair products such as hair gel or hair spray, and metallic products.

Shampoo and conditioner is fine to clean the hair. 

Is there an expiration date from when I cut my hair sample?

We recommend you send your results as soon as possible as the more time passes, the less accurate results may be. 

Results remain accurate for an extended period of time, we recommend waiting no more than 5 days after cutting as to allow for transit times also.

Have you received my sample?

You will be notified via text message and email when we have received your hair sample.

Check your tracking information for full details. 

Results will be delivered 3 - 5 business days after your sample reaches our facility. (Business days excludes weekends and holidays).

Need help? Contact Us

Your Test Results

Are my results easy to read?

Yes. Items tested will be coded red, yellow, or green and include a key to better understand the meaning behind these results.

When do I receive my results?

We process, test, and deliver your results within 3 - 5 business days from the point your hair sample(s) arrives at our facility. (Business days excludes weekends and holidays).

Check your tracking details for more information.

Need help? Contact Us

How will I receive my results?

All test results will be available in your myAFIL login portal when they are ready. 

You will also be notified via text when they are ready.  

Click the main menu -> Login -> My Results -> Results & Support Dashboard tab.

How do I use my results?

Within your myAFIL Login portal you will find aftercare advise, ebooks, recipes, and an automated knowledge base with over 1000's of searchable articles. 

Main menu -> Login -> My Results -> you can utilize the free resources in this section.

Do the intolerances have to be in my body to detect them on the results?

No, it is not necessary to have all the items in your body, nor do you need to consume them prior to testing (that would be quite labor intensive)!

Your hair carries your unique signature which responds in the same way as the rest of your body does. 

Therefore, when your sample is tested, our technology will provide feedback as to how well your unique signature responds to the unique signature of the items we test for you.

You can find more information on our Science Page

I cannot find my results?

Your test results, when ready will be: 

  • Accessible in your myAFIL Login portal
  • Sent via email to your registered Login email address
  • You will be notified via text message when they are ready to view.

Ensure you allow 3 - 5 business days for processing from the point your sample states "delivered" at our facility. (Business days excludes weekends and holidays).

I haven't received my upgrades or additional tests?

Due to internal quality control checks, you may receive any upgraded tests separately. These may take an additional 1 - 3 business days after the point you receive your primary intolerance test results. 

If more than 3 business days has passed and you still have not received your upgrades or additional results, please contact us at your earliest convenience. We may be needing further details from you to pass data protection.   

Contact us HERE

Do I receive aftercare support?

You will receive any additional bonus material and aftercare support inside the myAFIL Login portal under the tab "My Results" where you will find ebooks, recipes, and a searchable knowledge base with over 1000 articles. 

If you require further assistance, you can also utilize the "Support & Results Dashboard" and send a message within the portal directly to our aftercare health department. 

 

I need some help with my results?

Of course! Have you checked your myAFIL Login portal under the My Results tab? You will find ebooks, recipes, and a searchable knowledge base with over 1000 articles. 

If you require further assistance, you can also utilize the "Support & Results Dashboard" and send a message within the portal directly to our aftercare health department. 

Are my results temporary or permanent?

An intolerance is a reaction to an item or external trigger which may be causing an inflammatory response. It is usually a signal that the body may be out of balance.

This also means it is possible to re-balance the body and improve intolerance by removing the inflammatory trigger for a period of time and improving the body's balance.

Statistically, over 99% of the population has an intolerance at any given moment.*

You must be mindful of other conditions which can mimic the symptoms of intolerances and may not be linked to your diet or environment (such as allergies, auto-immune conditions, or medical conditions, which we do not test for).

Taking the time to improve your diet and environment may help with intolerance but, ignoring warning signs may not be beneficial.  It is advised to keep your doctor well informed and seek medical attention when necessary.

Our Testing Process

Why do you test hair?

We have made the tests portable and as non-invasive as possible.

A sample of your hair carries your unique signature which can contain information on how compatible you may be with your diet, vitamins and minerals, as well as toxin levels, and your gut bacteria count. You can read more about The Science behind our hair testing HERE

Please note: Our tests cannot detect the presence of allergies.  In order to test for allergies, a blood sample must be used in order to test the immune system and IgG and IgE antibodies. We do not require a blood sample to conduct our testing and therefore our testing methodology would be incapable of testing for allergies.  If you feel that require allergy testing or advice, please consult with your healthcare provider or medical professional. 

Do you send out a physical kit?

Depending on where you purchased your test you may not receive a kit. 

Current stores where we stock kits: Our store, Amazon. 

Current stores where we do NOT stock kits: Groupon and Living Social. 

How many items do you test for?

To view all our tests click HERE

"The Primal Intolerance Test" (Level 1 Foundational Test): Tests 350+ items in relation to your diet.  This includes food and drink items such as specific meats (chicken, lamb, pork, bison etc.), as well as specific fish, seafood, grains, cereals, legumes, dairy, dairy alternatives, fruits, vegetables, teas, coffee, alcohol, sugars and more. 

"The Plus Intolerance, Test" (Level 2 test): Tests 750+ items in relation to your diet, toxicity, vitamin, minerals, and fatty acids.  We test for all the foods and drinks in the first level test, as well as specific vitamins (Vitamin B1 - B12, C, E, D and more), specific minerals, fatty acids, specific environmental toxins (such as bees, different shrubs, flowers, trees, etc.), and household toxins (such as chemicals on foods, bleaches, cleaners, etc.) 

"The Premium Intolerance Test" (Level 3 test): Tests 1000+ items in relation to your diet, toxicity, vitamins, minerals, fatty acids, gut biome, digestive enzymes, and Candida. This test will test for all items in Level 2, plus specific friendly bacteria in the gut such as Acidophilus strains, yeast and fungi strains (such as Candida), and digestive enzymes (such as protease, amylase, lipase and more)

Does this test for allergies?

Our tests cannot detect the presence of allergies.  In order to test for allergies, a blood sample must be used in order to test the immune system and IgG and IgE antibodies.  We do not require a blood sample to complete testing, and therefore, our testing methodology would be incapable of testing for allergies.  If you feel that require allergy testing or advice, please consult with your healthcare provider. 

An allergic response or reaction is notable within seconds to hours after exposure to an allergen. The symptoms can be mild to very severe, even life threatening. It is very important to rule out allergies first and contact your medical professional or allergy testing specialist. We cannot give out any medical related advice. 

OUR TESTS: Cellular inflammatory testing affecting epigenetics (also known as intolerance testing or sensitivity testing) is testing the body's expression and how the different items may be affecting overall health and wellness in your current state. This is what we are measuring. 

Cellular changes can take 3 - 5 days to show signs, sometimes weeks, months or maybe even years which may make them more difficult to detect.

While certain foods may not appear to be affecting you right now, if these were to be consumed they may cause issues later on. 

Is allergy testing or intolerance testing better?

There is no right or wrong answer on which test is "better."

It is important to rule out any allergies or medical conditions first by consulting with your healthcare provider.  Our tests do not detect allergies. Allergies require a skin prick or blood sample and as such, our hair testing methodology would not be able to detect the presence of allergies.

Scenario 1: A person may have undiagnosed allergies, they take an allergy test and they are able to diagnose their allergies with great success. (Note: We do not test for allergies.)

Scenario 2: A person may have had allergy testing, CT scans, and other medical tests, but may still be seeking answers as to their health and wellness. In this case our cellular testing may be useful for that person. 

While we have helped thousands of customers worldwide, we cannot (and never would) guarantee that our tests help everyone. Everyone is unique and should be treated as such. We stand by our 100% money back guarantee, which is viewable at the bottom of the home page here.

What is this type of testing?

Our testing can be referred to as "biotechnology testing", "intolerance testing,", "cellular inflammatory testing", or "sensitivity testing" which is measuring the cellular response.

We have trillions of cells in our bodies which make up our skin, our organs, bones, teeth etc. Foods or drink intolerances, nutrition, biome, or candida imbalances may cause inflammatory responses to the body's cells. These can appear gradually and over time, making cellular inflammatory responses harder to detect.

Full details of our testing can be viewed on the Science page.

Genetics and Epigenetics, are they the same?

No, it is not entirely the same.  We will provide a simple analogy to help understand the difference:

  • Epigenetics is the equivalent of our skin color changing when exposed to more sunshine.
  • Genetics is the skin color we were born with. 

If the sunshine can bear an influence over our skin color, then our diet, nutrition, toxicity levels, and so forth may also have the capacity to influence our gene expression.  This influences can result in changes to our health and wellness.

How do these tests benefit me?

If you are having a difficult time trying to find answers for your health symptoms or general wellness, our tests may be of help. 

You could also benefit from our tests if you are experiencing the following issues,  despite rigorous testing from conventional medicine:

  • Struggling to lose body fat or water weight and retention
  • Struggling to sleep
  • Struggling with restroom issues and digestive issues
  • Struggling with skin and hair issues
  • Struggling with joint pain and inflammation 
  • Struggling with unknown symptoms

This test may be an alternative way to obtain more information about your current cellular health, epigenetic status, and how your current diet, nutrient levels, toxin levels, environment, gut biome, and possible yeast overgrowth may be affecting your health. 

Our gene expressions are continuously changing throughout our life and we believe it is important to be aware of what may be affecting them in order to help lessen any issues at a later stage or improve current symptoms by adopting small changes to help benefit you.

Please note: This test is not beneficial if you are looking to detect allergies. Our tests do not test for the presence of allergies. You would need to contact your healthcare provider or a medical professional for allergy testing and advice.

Do you have any research papers on this testing?

There are thousands of research papers found online. 

You can view some of them on our Science Page.

I am on medication/specific diet/treatment?

Your results will not be affected if you are taking medication, are on a specific diet, or on any type of treatment.

Our tests are designed to raise your awareness of any items which may be affecting cellular health and epigenetic status. 

Therefore, this test may help you understand what dietary changes you may need to make to help benefit you now and in the near future. 

Please note: Our tests cannot detect the presence of allergies.  In order to test for allergies, a blood sample must be used in order to test the immune system and IgG and IgE antibodies.  We do require a blood sample to connect our testing, and therefore, our testing methodology would be incapable of testing for allergies.  If you feel that require allergy testing or advice, please consult with your healthcare provider or medical professional. 

Have more questions?