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Frequently Asked Questions

Getting Started

How do I start?

Already purchased your test/test voucher?

  • Go to the Main menu ->
  • Register My Test ->
  • Create an Account.
  • Follow the steps.

Not yet purchased your test/test voucher?

  • Go to the Main Menu ->
  • Shop -> (select your test and checkout)
  • Register My Test ->
  • Create an Account
  • Follow the steps.

I can't find my Redemption Code?

To locate your unique Redemption Code, start by creating your myAFIL account. After creating your account, you will be prompted to register your test. Simply choose the provider from where you purchased your test, and then view the short video or image which explains how to locate your correct redemption code.

My voucher states "Processing" on the store I purchased it?

Processing can vary dependant on your chosen deal provider. 

You may have to allow some time for your provider to process this.

If 24 hours has elapsed, please contact the provider you purchased your test voucher from directly for help.

Can I register or redeem multiple vouchers under my account?

Yes! Choose the option to register multiple tests on the registration form in your myAFIL login portal. You will need to create your account first. Create myAFIL account

Can I buy another test voucher?

Of course! You can purchase directly from us click HERE.

Can you test on children?

Absolutely! Please note that children under the age of 6 may rapidly change intolerances, deficits, and imbalances.
It is therefore recommended that children under 6 be re-tested more frequently.

Your Sample

How do I collect my sample?

Cut 10 strands of hair, 0.5 inches in length, close to the root.

Body or facial hair is also welcomed and accepted.

Where hair is less than 0.5 inches in length, supply 20 strands. 

Create your myAFIL Account Now for full instructions

Where do I send my sample?

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NOTE: YOU WILL NEED TO CREATE YOUR MYAFIL ACCOUNT AND REGISTER YOUR TEST PRIOR TO SENDING YOUR SAMPLE. SAMPLES WITHOUT BEING REGISTERED WILL NOT BE PROCESSED.

Mailing addresses:

United States:  Advanced Food Intolerance Labs, 11016 Quivira Road, Overland Park, KS, USA, 66210

Australia: Forwarding address: Advanced Food Intolerance Labs, 9 Ashley Street, Unit 23, West Footscray, Victoria 3012
(Note: to expedite the process you can send directly to our USA address. All samples will be delivered and processed here.) 

Canada: Advanced Food Intolerance Labs, 11016 Quivira Road, Overland Park, KS, USA, 66210

Create your myAFIL account CLICK HERE

I have no hair on my head?

No hair, no problem! We will accept facial or body hair.

We require 10 strands of hair at least 0.5 inches in length.

Where hair is shorter, provide 20 strands. Hair must be clean and free of products and metal.

My hair is colored/bleached or treated?

Don't worry!  

Your hair sample is tested at the deepest cellular level. Color, treatments or bleach will not affect the validity of your test results.

Please make sure hair is clean from hair products such as hair gel or hair spray, and metallic products.

Shampoo and conditioner is fine to clean the hair. 

Is there an expiration date from when I cut my hair sample?

We recommend you send your results as soon as possible as the more time passes, the less accurate results may be. 

Results remain accurate for an extended period of time, we recommend waiting no more than 5 days after cutting as to allow for transit times also.

Have you received my sample?

You will be notified via text message and email when we have received your hair sample.

Check your tracking information for full details. 

Results will be delivered 3 - 5 business days after your sample reaches our facility. (Business days excludes weekends and holidays).

Need help? Contact Us

Your Test Results

Are my results easy to read?

Yes. Items tested will be coded red, yellow, or green and include a key to better understand the meaning behind these results.

When do I receive my results?

We process, test, and deliver your results within 3 - 5 business days from the point your hair sample(s) arrives at our facility. (Business days excludes weekends and holidays).

Check your tracking details for more information.

Need help? Contact Us

How will I receive my results?

All test results will be available in your myAFIL login portal when they are ready. 

You will also be notified via text when they are ready.  

Click the main menu -> Login -> My Results -> Results & Support Dashboard tab.

How do I use my results?

Within your myAFIL Login portal you will find aftercare advise, ebooks, recipes, and an automated knowledge base with over 1000's of searchable articles. 

Main menu -> Login -> My Results -> you can utilize the free resources in this section.

Do the intolerances have to be in my body to detect them on the results?

No, it is not necessary to have all the items in your body, nor do you need to consume them prior to testing (that would be quite labor intensive)!

Your hair carries your unique signature which responds in the same way as the rest of your body does. 

Therefore, when your sample is tested, our technology will provide feedback as to how well your unique signature responds to the unique signature of the items we test for you.

You can find more information on our how our testing works HERE. 

I cannot find my results?

When your test results are ready they will be: 

  • Accessible in your myAFIL Login portal
  • Sent via email to your registered Login email address
  • You will be notified via text message when they are ready to view.

Ensure you allow 3 - 5 business days for processing from the point your sample states "delivered" at our facility. (Business days excludes weekends and holidays).

I haven't received my upgrades or additional tests?

Due to internal quality control checks, you may receive any upgraded tests separately. These may take an additional 1 - 3 business days after the point you receive your primary intolerance test results.


If more than 3 business days have passed and you still have not received your upgrades or additional results, please get in touch with us at your earliest convenience. We may need further details from you to pass data protection.
Contact us HERE

 

Do I receive aftercare support?

You will receive any additional bonus material and aftercare support inside the myAFIL Login portal under the tab "My Results." You will find ebooks, recipes, and a searchable knowledge base with over 1000 articles. 

 

I need some help with my results?

Of course! Have you checked your myAFIL Login portal under the My Results tab? You will find ebooks, recipes, and a searchable knowledge base with over 1000 articles. 

If you require further assistance, you can book a consultation with one of our health coaches. This is a chargeable service.

Are my results temporary or permanent?

An intolerance is a reaction to an item or external trigger which may be causing an inflammatory response. It is usually a signal that the body may be out of balance.

It may be possible to rebalance the body and improve intolerances by removing the inflammatory trigger for a period of time and improving the body's balance.

Statistically, over 99.9% of the population has an intolerance at any given moment.* (This is measured based upon the 80,000 intolerance tests we conducted during 2021).

You must be mindful of other conditions that can mimic intolerance symptoms and may not be linked to your diet or environment (such as allergies, auto-immune conditions, or medical conditions, which we do not test for).

Taking the time to improve your diet and environment may help with intolerance, but, ignoring warning signs may not be beneficial. It is advised to keep your doctor well informed and seek medical attention when necessary.

Our Testing Process

Why do you test hair?

We have made the tests portable and as non-invasive as possible. 

A sample of your hair carries your unique signature, containing information on how compatible you may be with your diet, vitamins, minerals, toxin levels, and the microbiome. You can read more about how our testing works click HERE.

Please noteOur tests cannot detect the presence of allergies. Allergies test the immune system and IgG and IgE antibodies. To test for allergies, a blood sample must be drawn. We do not require a blood sample to conduct our testing, and therefore our testing methodology would be incapable of testing for allergies. 

If you require allergy testing or advice, please consult with your healthcare provider or medical professional. 

Do you send out a physical kit?

Current stores where we stock kits: Our store, Amazon. 

Current stores where we do NOT stock kits: Groupon and Living Social. You will have the option to upgrade to an assessment kit during registration.

How many items do you test for?

Does this test for allergies?

Allergy testing tests the immune system and IgG and IgE antibodies. Our tests cannot detect the presence of allergies. To test for allergies, a blood sample must be drawn. We do not require a blood sample to complete testing, and therefore, our testing methodology would be incapable of testing for allergies. If you require allergy testing or advice, please consult with your healthcare provider. 

An allergic response or reaction is notable within seconds to hours after exposure to an allergen. The symptoms can be mild to very severe, even life-threatening. It is essential to rule out allergies first and contact your medical professional or allergy testing specialist. We cannot give out any medical-related advice. 

OUR TESTS: Cellular inflammatory testing (also known as intolerance testing or sensitivity testing) tests the body's expression and how the different items may affect overall health and wellness in your current state. 

Cellular changes can take 3 - 5 days to show signs, sometimes weeks, months, or even years, making them more challenging to detect.

While certain foods may not appear to be affecting you right now, if these were to be consumed, they may cause issues later on. 

Is allergy testing or intolerance testing better?

There is no right or wrong answer on which test is "better."

It is important to rule out any allergies or medical conditions first by consulting with your healthcare provider.  Our tests do not detect allergies. Allergies require a skin prick or blood sample and as such, our hair testing methodology would not be able to detect the presence of allergies.

Scenario 1: A person may have undiagnosed allergies, they take an allergy test and they are able to diagnose their allergies with great success. (Note: We do not test for allergies.)

Scenario 2: A person may have had allergy testing, CT scans, and other medical tests, but may still be seeking answers as to their health and wellness. In this case our cellular testing may be useful for that person. 

While we have helped thousands of customers worldwide, we cannot (and never would) guarantee that our tests help everyone. Everyone is unique and should be treated as such. We stand by our 100% money back guarantee which can be viewed HERE.

What is this type of testing?

Our testing can be referred to as "biotechnology testing," "intolerance testing," "cellular inflammatory testing," or "sensitivity testing," which is measuring the cellular response.

We have trillions of cells in our bodies that make up our skin, organs, bones, teeth, etc. Foods or drink intolerances, nutrition, biome, or candida imbalances may cause inflammatory responses to the body's cells. These can appear gradually and over time, making cellular inflammatory responses harder to detect.

Learn more about how our testing works HERE.

Genetics and Epigenetics, are they the same?

No, it is not entirely the same. We will provide a simple analogy to help understand the difference:

  • Epigenetics is equivalent to changing skin color when exposed to more sunshine.
  • Genetics is the skin color we were born with. 

If the sunshine can influence our skin color, then our diet, nutrition, toxicity levels, and so forth may also have the capacity to influence our gene expression. These types of influences can result in changes to our health and wellness.

How do these tests benefit me?

If you are having difficulty finding answers for your health symptoms or general wellness, our tests may be of help. 

You could also benefit from our tests if you are experiencing the following issues, despite rigorous testing from conventional medicine:

  • Struggling to lose body fat or water weight and retention
  • Struggling to sleep
  • Struggling with restroom issues and digestive issues
  • Struggling with skin and hair issues
  • Struggling with joint pain and inflammation 
  • Struggling with unknown symptoms

This test may be an alternative way to obtain more information about your current cellular health. Cellular health can be affected by diet, nutrient levels, toxins, environment, gut biome, and yeast overgrowth.

Our gene expressions are continuously changing throughout our life. We believe it is essential to be aware of what may be affecting them to help lessen any issues at a later stage or improve current symptoms by adopting small changes to help benefit you.

Please note: This test is not beneficial if you are looking to detect allergies. Our tests do not test for the presence of allergies. You would need to contact your healthcare provider or a medical professional for allergy testing and advice.

I am on medication/specific diet/treatment?

Your results will not be affected if you take medication, are on a specific diet, or any treatment. However, they may be biased towards your current status while taking or consuming certain medications, specific diets, and types of treatments.

Our tests are designed to raise your awareness of any items that may affect your cellular health and epigenetic status. 

Therefore, this test may help you understand what dietary changes you may need to make to help benefit you now and in the near future. 

Please noteOur tests cannot detect the presence of allergies. 

Allergies test the immune system and IgG and IgE antibodies. To test for allergies, a blood sample must be drawn. We do not require a blood sample to conduct our testing, and therefore, our testing methodology would be incapable of testing for allergies. If you require allergy testing or advice, please consult with your healthcare provider or medical professional. 

Have more questions?